Privacy policy
At Rig Shop, we are committed to protecting your privacy and ensuring your personal information is handled with care, transparency, and responsibility.
This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Rig Shop is a registered business name of Hosea Creative Pty Ltd (ABN 27 658 325 869). Rig Shop operates as an Australian retailer of professional audio products and systems supplied through our authorised retail partner, The SoundTrap, and their approved distributors.
1. Information We Collect
When you visit our website, place an order, or book a service, we may collect personal information including:
• Your name, address, email address, and phone number
• Order details, including purchased products, shipping and billing information, payment method, and order notes
• Account information and communication preferences (if you create an account)
• Technical data such as IP address, browser type, device information, and website usage data collected via cookies and analytics tools
• Booking information when you schedule consultations or support sessions through our scheduling platform
Payment information is processed securely through trusted third-party providers such as Shopify Payments, Stripe, and PayPal. Rig Shop does not store full credit card details on its own servers.
We only collect personal information that is reasonably necessary to operate our business and provide our services.
2. How We Use Your Information
We use your personal information to:
• Process and fulfil orders
• Arrange assembly, configuration, and shipping of systems
• Provide invoices, receipts, and delivery tracking
• Communicate order updates and respond to enquiries
• Manage bookings and provide technical support
• Improve website functionality and customer experience
• Detect and prevent fraud or misuse
• Send marketing communications where you have opted in
We do not sell your personal information. All information is handled in accordance with Australian privacy law.
3. Disclosure of Personal Information
We may disclose limited personal information to trusted third parties where necessary to operate our business, including:
• The SoundTrap and authorised distributors for the purpose of supplying goods
• Shipping and logistics providers
• Payment processors
• IT and website service providers
These parties are required to handle information in accordance with applicable privacy laws and contractual obligations.
We do not disclose personal information to third parties for unrelated marketing purposes without your express consent.
4. Storage and Security
Personal information is stored using reputable third-party platforms that maintain industry-standard security practices, including Shopify, Stripe, PayPal, Google Workspace, and our scheduling platform.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We retain personal information only for as long as necessary to provide our services, meet accounting and warranty obligations, or comply with legal requirements.
5. Overseas Disclosure
Some of the third-party service providers we use, including Shopify, Stripe, PayPal, and Google Workspace, may store or process personal information on servers located outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient complies with privacy obligations comparable to those under the Australian Privacy Principles.
By using our website and services, you acknowledge and consent to the possible overseas transfer of your personal information for the purposes described in this policy.
6. Cookies and Analytics
Our website uses cookies and similar technologies to improve functionality and analyse website usage.
You may manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.
7. Access and Correction
You may request access to the personal information we hold about you and request corrections if that information is inaccurate, out-of-date, incomplete, or misleading.
Requests can be made by contacting us using the details below. We will respond within a reasonable time in accordance with our obligations under the Privacy Act.
8. Complaints
If you believe we have breached your privacy rights, you may contact us with details of your complaint. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact support@rigshop.com.au