Privacy policy

At Rig Shop, we are committed to protecting your privacy and ensuring your personal information is handled with care, transparency, and responsibility.

This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Rig Shop is a registered business name of Hosea Creative Pty Ltd (ABN 27 658 325 869).

1. Information We Collect

When you visit our website, place an order, book a service, or contact us, we may collect personal information including:

  • Your name, address, email address and phone number.
  • Order details, including purchased products, shipping and billing information, payment method and order notes.
  • Account information and communication preferences (where applicable).
  • Technical information such as your IP address, browser type, device information and website usage data collected through cookies and analytics tools.
  • Booking information when scheduling consultations or support sessions through our online booking platform.

Payment information is processed securely through trusted third-party providers including Shopify Payments, Stripe and PayPal. Rig Shop does not store full credit card details on its own servers.

We only collect personal information that is reasonably necessary to operate our business and provide our products and services.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders.
  • Assemble, configure and dispatch turn-key systems.
  • Provide invoices, receipts and delivery tracking.
  • Respond to enquiries and provide customer support.
  • Manage bookings and technical consultations.
  • Improve our website, products and customer experience.
  • Detect and prevent fraud or misuse.
  • Send marketing communications where you have opted in.

We do not sell your personal information.

3. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business, including to:

  • The SoundTrap and authorised distributors for the supply of products.
  • Shipping and logistics providers.
  • Payment processors.
  • Website hosting, IT and cloud service providers.
  • Professional advisers where required by law or for business operations.

We do not disclose personal information to third parties for unrelated marketing purposes without your consent.

4. Storage & Security

Personal information is stored using reputable third-party platforms that maintain industry-standard security practices, including Shopify, Stripe, PayPal, Google Workspace and our online booking platform.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information is retained only for as long as reasonably necessary to provide our services, meet accounting or warranty obligations, or comply with legal requirements.

5. Overseas Disclosure

Some third-party service providers used by Rig Shop, including Shopify, Stripe, PayPal and Google Workspace, may store or process personal information on servers located outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with privacy obligations comparable to those under the Australian Privacy Principles.

By using our website and services, you acknowledge that your personal information may be transferred overseas for the purposes described in this policy.

6. Cookies & Analytics

Our website uses cookies and similar technologies to improve functionality, analyse website usage and enhance your browsing experience.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

7. Access & Correction

You may request access to the personal information we hold about you and request correction of any information that is inaccurate, incomplete or out of date.

Requests can be made using the contact details below. We will respond within a reasonable timeframe in accordance with our obligations under the Privacy Act 1988 (Cth).

8. Complaints

If you believe your privacy has been breached, please contact us with the details of your complaint.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Rig Shop
support@rigshop.com.au